Design Experiences That Users Navigate Without Thinking
Comprehensive UX from research to validated prototype - journey mapping, usability testing, and the full end-to-end process.
UX is not about making things look good. It is about making things work so well that users never notice the design at all.
This engagement covers the complete UX process: research, journey mapping, architecture, prototyping, and testing. It is the foundation every successful digital product is built on.
Why It Matters
Products built without proper UX research cost three times more to fix after launch. The investment in full UX process pays back in reduced support costs, higher conversion, and lower churn.
Users who complete core tasks without help or confusion
Reduced support volume from clearer navigation and fewer dead ends
Higher onboarding completion and activation rates
A validated product model before development investment is committed
--NE
What You Get
User Research - 5-8 user interviews, observation sessions, and behavioral analysis
Persona Development - Research-backed persona profiles with goals, motivations, and friction maps
Journey Mapping - End-to-end journey maps covering all stages from awareness to advocacy
Service Design Blueprint - Front-stage and back-stage process mapping for complex products
Information Architecture - Sitemap, user flows, and navigation taxonomy
UX Wireframes - Low-to-mid fidelity wireframes across all key screens and states
Usability Testing - Moderated test sessions with target users, recorded and analyzed
UX Report - Findings, recommendations, and prioritized action plan
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Our Typical Process
01.
Research & Discovery
We conduct user interviews, contextual research, and competitive analysis to understand real behavior - not assumed behavior.
01.
Research & Discovery
We conduct user interviews, contextual research, and competitive analysis to understand real behavior - not assumed behavior.
01.
Research & Discovery
We conduct user interviews, contextual research, and competitive analysis to understand real behavior - not assumed behavior.
02.
Map the Journey
We map every user journey, identify friction points, and define the experience model across all touchpoints.
02.
Map the Journey
We map every user journey, identify friction points, and define the experience model across all touchpoints.
02.
Map the Journey
We map every user journey, identify friction points, and define the experience model across all touchpoints.
03.
Build the Architecture
We structure the information architecture and navigation system so users always know where they are and what to do next.
03.
Build the Architecture
We structure the information architecture and navigation system so users always know where they are and what to do next.
03.
Build the Architecture
We structure the information architecture and navigation system so users always know where they are and what to do next.
04.
Prototype & Test
We build interactive prototypes and run structured usability tests with real users to validate every major decision.
04.
Prototype & Test
We build interactive prototypes and run structured usability tests with real users to validate every major decision.
04.
Prototype & Test
We build interactive prototypes and run structured usability tests with real users to validate every major decision.
05.
Deliver & Document
We produce comprehensive UX documentation that becomes the single source of truth for design and development teams.
05.
Deliver & Document
We produce comprehensive UX documentation that becomes the single source of truth for design and development teams.
05.
Deliver & Document
We produce comprehensive UX documentation that becomes the single source of truth for design and development teams.
Related projects
Transforming Bulgaria’s first hotel chain
Sharlopov Hotels, the first private hotel chain in Bulgaria, is taking a significant step forward, introducing a new brand identity, updated websites and a modernized vision for each of its hotels.
Sharlopov Hotels
2024-2025
Redefining A/B testing for optimal business returns
Enabling data-driven product teams with robust analytics tools
Analytics Toolkit
2021
Why KICKFLIP?
Why KICKFLIP?
We have run UX processes for products across health, SaaS, travel, and e-commerce over 12 years. We also run our own products - Panicframe and Perspektiva - which means we design UX as operators who understand what happens after launch, not just at handoff.
Senior-only team. Async delivery. First research findings in week one.
Hear It From Our Partners
--SE
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
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