Fix What's Breaking Before You Build What's Next
Targeted UX audits and 1-2 week improvement sprints. Find the friction, fix it fast - no 40-page report that sits in a drawer.
Most products have the same problem. The core idea is right, but the experience is losing users before they see the value. Onboarding drops off at step 3. The dashboard confuses new users. The upgrade flow is buried three clicks deep. These aren't feature requests - they're fixable UX problems.
A UX audit maps every friction point in your product, prioritizes by impact, and produces a sprint-ready fix list. We don't hand you a 40-page document and wish you luck. We design the fixes and can ship them within two weeks of kickoff.
Why It Matters
Fixing UX problems in an existing product delivers faster ROI than any new feature. Users are already using your product - you just need to stop losing them. An activation improvement of 10% and a monthly churn reduction of 1% can compound into a significant revenue difference within a year. The math works. The question is whether you find the friction before your competitors do.
A UX audit also answers the question founders delay asking: are users struggling because the feature is wrong, or because the UX is wrong? Those are different problems with different solutions. An audit tells you which one you have before you invest in the fix.
--NE
What You Get
Heuristic evaluation against 10 established UX principles
User flow and task analysis for core product workflows
Conversion funnel mapping (where users drop, when, and why)
Accessibility review (WCAG 2.1 Level AA)
Mobile UX review (responsive behavior and touch interaction patterns)
Prioritized issue matrix (severity, effort, impact, recommended fix)
Sprint design for top-priority fixes (3-5 improvements per sprint)
Interactive prototype of fixes for validation
Quick usability testing (3-5 participants)
Developer-ready specs for the sprint deliverables
Optional: build the improvements ourselves (same-week turnaround on well-scoped fixes)
:)
Our Typical Process
01.
Audit & Map
Heuristic analysis, user flow review, and conversion funnel mapping. Every friction point identified and prioritized by severity and impact.
01.
Audit & Map
Heuristic analysis, user flow review, and conversion funnel mapping. Every friction point identified and prioritized by severity and impact.
01.
Audit & Map
Heuristic analysis, user flow review, and conversion funnel mapping. Every friction point identified and prioritized by severity and impact.
02.
Prioritize Fixes
Not every fix is worth building. We separate the high-impact, low-effort improvements from the larger structural changes that need separate scoping.
02.
Prioritize Fixes
Not every fix is worth building. We separate the high-impact, low-effort improvements from the larger structural changes that need separate scoping.
02.
Prioritize Fixes
Not every fix is worth building. We separate the high-impact, low-effort improvements from the larger structural changes that need separate scoping.
03.
Sprint Design
We design and prototype the highest-priority fixes. Validated in Figma before a single sprint ticket is opened.
03.
Sprint Design
We design and prototype the highest-priority fixes. Validated in Figma before a single sprint ticket is opened.
03.
Sprint Design
We design and prototype the highest-priority fixes. Validated in Figma before a single sprint ticket is opened.
04.
Test & Confirm
Quick usability checks with 3-5 real users confirm the fix works before it ships. We don't A/B test what we haven't pre-validated.
04.
Test & Confirm
Quick usability checks with 3-5 real users confirm the fix works before it ships. We don't A/B test what we haven't pre-validated.
04.
Test & Confirm
Quick usability checks with 3-5 real users confirm the fix works before it ships. We don't A/B test what we haven't pre-validated.
05.
Handoff or Build
Design-ready specs for your team, or we build the improvements ourselves. Shipped within 1-2 weeks of sprint start.
05.
Handoff or Build
Design-ready specs for your team, or we build the improvements ourselves. Shipped within 1-2 weeks of sprint start.
05.
Handoff or Build
Design-ready specs for your team, or we build the improvements ourselves. Shipped within 1-2 weeks of sprint start.
Related projects
Why KICKFLIP?
We audit products the way operators do - looking for the gap between what users are expected to do and what they actually do. We run live SaaS products ourselves, so we recognize the patterns. Onboarding friction, feature discovery failures, upgrade flow friction - we've solved all of these on our own products before solving them for clients.
No junior analyst running through a checklist. Senior practitioners who know what a fixable UX problem looks like versus what's a product strategy problem. We tell you the difference clearly.
Hear It From Our Partners
--SE
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
"All projects were a great success. The delivered work was with exceptional quality and the team was very easy to communicate and work with."
Filip Stanev
Founder & CEO of Saga.so
"The initial timeline was observed, all deliverables exceeded expectations, communication was top-notch, and the allocated budget was met as well."
Georgi Georgiev
Managing Director of Analytics Toolkit
"Communication was a breeze, and they consistently met deadlines with impressive speed. A reliable choice for those seeking efficiency and quality."
David Sorbara
Head of Marketing of ABsmartly
"Whatever I say about them won't be enough to express our gratefulness and joy of working together."
Natanail Stefanov
Co-Founder, Grvty Technologies
"The team is very experienced and goes beyond just delivering tasks. They deeply understood our users and what we were trying to achieve."
Filip Stanev
Founder & CEO of Saga.so
"They had deep expertise delivered with a smile through a well-thought-out process."
Georgi Georgiev
Managing Director of Analytics Toolkit
"KICKFLIP delivered an exceptional experience from start to finish. Their project management was top-notch, ensuring smooth collaboration."
David Sorbara
Head of Marketing of ABsmartly
"They were very flexible and user-focused. Improved key landing pages, revised key features of our platform and re-worked our top funnel flows."
Volen Vulkov
Co-founder of Enhancv
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